Jade A. Browning

Profile

Operations and customer-focused professional with 20+ years of experience in customer support, process optimization, marketing, customer relations, and affiliate management. Recognized for improving systems, building strong working relationships, and approaching challenges with accountability, empathy, and a solutions-oriented mindset.

Work Experience

1. Fractional Operations Manager

   2026 — Now

   NomaVida International LLC

   Operations, content creation, social media management and project management for recurring marketing efforts and one-off client projects.

2. Workflow Owner & Technical Support Specialist

   2025 — 2026

   Delight Dynamics

   Technical troubleshooting, AI-driven process optimization, workflow ownership, and knowledge management for client support.

3. Spanish Interpreter

   2021 — 2025

   Lionbridge

   Accurate Spanish/English interpretation supporting clients in legal, medical and business settings with cultural sensitivity.

4. Affiliate Manager

   2017 — 2019

   BetDSI.eu

   Managed affiliate partnerships. Negotiated deals, optimized ROI, tracked performance, and strengthened B2B relationships.

5. Assistant Manager, Sales & Marketing

   2015 — 2020

   PayPerHead.com

   Customer reception, switchboard management, front desk attendance, check-in/check-out organization, and weekly reporting.

6. Customer Support & Sales

   2014 — 2015

   Kent Clothier

   Managed client inquiries via phone and email. Lead follow-up, sales pipeline support, and customer relationship management.

7. Gestational Surrogate

   2014

   Victoria & Timothy K. (IPs) — SD Fertility Center

   Participated in medical, legal and psychological processes with commitment, teamwork and responsibility in a sensitive, high-stakes environment.

8. Super Agent (Sales & Support)

   2011 — 2014

   PayPerHead

   Managed affiliate partnerships. Negotiated deals, optimized ROI, tracked performance, and strengthened B2B relationships.

9. Customer Support & Accounting

   2001 — 2011

   3S Services — Sportsbook

   Customer support across phone, chat and email. Payment processing, account management, and issue resolution with accuracy.